Managing poor performance takes up a considerable amount of management time and resources. Poor performance within a team can lead to low morale, frustration, lack of cooperation and conflict.

This practical one-day workshop provides managers with the tools and techniques to spot the early warning signs and take action before performance becomes and issue. It also helps the manager learn how to prepare for the performance meeting and practise the skills of managing that meeting.

Learning Objectives

This workshop will enable learners to:

  • identify the early warning signs and take action
  • understand the impact of poor performance on the individual & team
  • understand the performance ‘gap’
  • learn and practise how to manage poor performance

Content

Session 1: Managing Poor Performance

The context and cost of poor performance & how to manage the impact of poor performance

Session 2: Managing the Performance Gap

Identifying the gap, early warning signs, roles & responsibilities & how to address the performance issues.

Session 3: Preparation for the Performance Meeting

Steps for the manager & the individual, creating the right environment & communicating the ‘right’ message

Session 4: Skills Practice

Using case studies and ‘real life’ situations

Target Audience

Team leaders and supervisors in management environments.

Duration

One day (9.00am – 5.00pm)

Maximum Participants

16