Emerging Leaders

Becoming the team leader, instead of being ‘one of the team’, can often be a traumatic transition for anyone who elects to become a supervisor. Add to that the management of complex tasks or specialised staff and then the new leader must be even more sensitive to how they get things done through others.

At each level of management there are new tasks to learn and old tasks to delegate, but the question is always ‘Which ones?’ This course offers a model of management development, which will show learners how they must shift their emphasis as they develop as team leaders and managers. This course is designed to increase the confidence of new managers, through the introduction of sound management & leadership concepts, and the opportunity to practice new skills and discuss issues pertinent to the new role.

Learning Objectives

This workshop will enable learners to:

  • Identify the skills that will make them effective managers
  • Improve communications through an understanding of personal differences
  • Maximise productivity through having people working together
  • Examine work planning and performance review techniques.


Session 1: Key Management Skills
  • Importance of people skills
  • Models for leaders, managers & supervisors
  • Managing change
Session 2: Interpersonal Communications
  • Communication models and barriers
  • Behavioural styles
  • Personality types
  • Motivation techniques
  • Situational leadership styles
Session 3: Team Building
  • Team building principles
  • Team building and maintenance
  • Group problem solving & decision making
  • Team roles and team phases
  • Conflict in groups
Session 4: Performance Management
  • Maximising work performance
  • Setting goals and priorities
  • Work planning principles and skills
  • Delegating and on-the-job training
  • Counselling, coaching and directing
  • Managing difficult situations
Session 5: Review and Action Planning
  • Follow-up specific areas of interest
  • Implementing new ideas and skills


Target Audience

New team leaders (or those considering becoming one)


Two days (typically 9.00am – 5.00pm)

Maximum Participants