This program aims to develop your ability to support, promote and capitalise on workplace change. It draws on change management theory to identify the key challenges facing individuals in times of change and suggests strategies for dealing with it at a personal, team and organizational level.

Though change is sometimes initiated by the manager, more often the decision to change is made at the executive officer or board level. This workshop is designed for managers who need to lead the change management process in their organization. It will focus on the key techniques, principles and processes to manage the change process during times of uncertainty.

Learning Objectives

As a result of this program the participants will be able to:

  • Identify change requirements and opportunities within their business unit
  • Develop a change management strategy for that unit
  • Explore models & tools to help implement that change management strategy
  • Lead teams to foster innovative or effective work practices


Session 1: Overview of Change Management
  • overview of course & brief introductions
  • participants’ experience with change situations
  • business priorities and opportunities for the year ahead
  • identifying your change management challenges
  • linear change models (the change grid)
  • complex change models (tackling wicked problems)
  • identifying the current situation and envisaging the future (in one year)
Session 2: Managing the Change Process
  • identify the current situation and envisaging the future exercise
  • review benchmark studies on indicators of success and problems
  • introduce the ADKAR® model and processes
  • show linkage between change management & project management
  • define key roles for executives, managers, project team and staff
  • identify opportunities & risks for future changes
Session 3: Managing the People
  • supporting change with information, education, training & coaching
  • working with different stakeholders & their reactions to change
  • manage resistance in your business unit
  • monitor progress and acknowledging success
Session 4: Extra Tips & Tools for Change
  • discuss other change management tools and techniques

– Gap Analysis (or Delta Analysis)
– Force Field Analysis
– Appreciative Inquiry
– Kotter’s Steps of Change
– Creative Thinking (6 Hats)
– Pendulum Swing (and Grief Cycle)
– Change Matrix

  • developing informal change networks
  • complete final action plans for future changes

Target Audience

Team Leaders and Managers


One day

Maximum Participants



Posted on

February 22, 2016