Managing Performance

This workshop offers experienced managers a forum to explore current Australian management issues impacting organisations such as talent management, current skills shortage, and develop skills and strategies for maintaining productivity.

The overall purpose is to:

  • manage your staff’s performance more effectively
  • work with difficult situations & challenging stakeholders
  • coach & mentor for improved workplace performance

Learning Objectives

  • discuss the impact of current labour shortages and options being undertaken internationally
  • manage different work styles & behaviours
  • agree work goals & standards for individuals
  • practise techniques for giving & receiving performance feedback
  • recognise over-achievers and manage under-achievers
  • explore ideas for dealing with difficult situations and conflict
  • outline basic differences between mentoring and coaching
  • understand the role, skills and techniques of the mentor & coach
  • develop a mentoring and coaching style that suits you


Session 1: Managing Work Performance
  • Overview of common Performance Management Systems
  • Setting goals and performance indicators
  • Using competency standards
  • Reviewing the Performance Agreement Process
  • Planning and conducting the interview
  • Giving & receiving workplace feedback
  • Dealing with different work styles
  • Skills session – demonstration and practical exercises
Session 2: Dealing with Difficult Situations
  • Defining conflict
  • Levels of conflict
  • Types and dimensions
  • Conflict resolution strategies
  • Hearing their side (active listening, empathy, questioning, guiding skills)
  • Telling our side (assertiveness)
  • Dealing with difficult situations
  • Using assertive language
  • Games People Play
Session 3: Coaching & Mentoring
  • Workplace support systems
  • Defining coaching & mentoring
  • Models of coaching
  • On-the-job training, job & task analysis
  • Coaching plans and templates
  • Coaching small groups
  • Mentoring roles and issues
  • Types and perceptions
  • Models and skills of mentors
  • Building mentoring skills (Johari Window exercise)
  • Adult learning techniques & Kolb Model
  • Templates and checklists
  • Action Plan & References

Target Audience

Experienced supervisors or managers and wish to enhance their people management skills. This workshop DOES assume prior training in supervision or team leadership


Two days

Maximum Participants