This course explores the benefits and techniques of using coaching and mentoring in the workplace.

Informally, coaching and mentoring takes place every day in most organisations. People provide timely help and guidance to their peers, colleagues or subordinates. They give support to others according to the person’s ability and willingness to accept help.

Many organisations are reporting increasing performance improvement results from planned, structured and facilitated coaching & mentoring processes.

Learning Objectives

This workshop will enable learners to:

  • identify a range of workplace support options and when it is appropriate to use either coaching or mentoring
  • discuss the role, benefits and skills of coaching & mentoring
  • provide constructive feedback (both positive & negative) to other staff
  • deal with unsatisfactory performance and recognise excellent performance
  • Develop a coaching or mentoring style that suits both the coach or mentor and the protégés.


Session 1: Mentor or Coach?
  • overview of course structure
  • introduce course & participants
  • personal experiences of workplace support
  • basics of coaching & mentoring
  • benefits to staff, supervisors and managers
  • where ideas are appropriate to participants’ organisation
Session 2: Mentoring Skills
  • coordinating your workload while mentoring the protege
  • giving advice – active and passive listening
  • guiding new behaviour
  • developing the protege
  • teaching new skills (adult learning techniques)
  • encouraging without being ‘over the top’)
Session 3: Coaching Skills
  • identifying the purpose and goals of a coaching program
  • on the job training skills including job and task analysis; content plans (task breakdown); planning process (session plans for knowledge or skill tasks; and delivering & evaluating (testing issues)
  • delegating (levels and techniques)
  • appraising performance (giving balanced feedback)
  • correcting performance
  • counselling techniques (confronting work problems)
Session 4: Role of the Mentor and Coach
  • starting and ending relationship
  • managing the expectations of protege
  • situational leadership principles including level of development of protégé; balancing support and directive behaviour for protégé; tools and checklists)
  • recognising strengths and managing weaknesses
  • adjusting for different personalities and behaviours
Session 5: Coaching the Individual and the Team
  • work planning and performance review
  • introduction to stages of group development
  • achieving team performance
  • handling the difficult team member
  • conflict resolution techniques
  • managing people from a distance (e-mentoring) including staff who work in different locations or time-zones
Session 6: Action Planning
  • working on practical scenarios (case studies and/or a rehearsal of real situations)
  • follow-up other specific areas of interest
  • implementing new ideas and skills (setting action plans)
  • summary and close

Target Audience

Managers, supervisors or those staff who act as mentors & coaches to others.


One day (typically 9:00am – 5:00pm)

Maximum Participants



Posted on

February 22, 2016