Most Australians experience are living and working in a multicultural environment every day. Most of the time, we do this very successfully. But sometimes, cultural differences can hinder effective communications and present problems in relationships with colleagues and customers.

Unfortunately, the most important aspects of culture are invisible. This interactive 1-day or half-day workshop is designed to help participants to develop their understanding of cultural diversity in client service and workplace interactions.

Learning Objectives

  • understand the nature and influences of cultural differences
  • increase their cultural self-awareness
  • increase knowledge of skills to analyse and improve communication with co-workers and clients from different cultural backgrounds
  • strategies to build cultural diversity into business plans and strategic planning
  • more resources for further reference and study


Session 1: Building Cultural Capacity
  • develop cultural competence; organisational and individual contexts
  • analyse cross-cultural experiences and issues
  • recognize different perceptions and communication styles
Session 2: Cross Cultural Dynamics
  • understand culture and the dynamics of cross-cultural interactions
  • understand cultural adaptation
  • identify the four basic elements of cross-cultural communication
Session 3: More About Culture
  • learn more about cultures
  • factor cultural diversity into business planning and customer service

Target Audience

Team members and client relation specialists


One day (9.00am – 5.00pm) (can also be offered as a half-day workshop)

Maximum Participants



Posted on

February 22, 2016