Image & Presentation

Personal and professional presentation, immaculate grooming, business and social etiquette are an essential part of development, confidence, self-esteem and personal or workplace image, the complete package. A first impression is a lasting impression. To make a great...

Think on Your Feet ®

The ability to ‘Think on Your Feet’® is now a core skill for every knowledge worker and subject matter expert. It means getting your ideas across clearly, concisely, persuasively (and being remembered). Everyone wants you to get to the point … quickly! Think on Your...

Stand Up & Speak

Professional presentation skills have three benefits – they get your message across; make your organisation look good; and they enhance our own professional reputation. As people become subject experts or accept managerial roles, they are often asked to share...

Managing Time

This course explores the principles and techniques used by successful people to resolve their time management problems. It will also explore the impact of not utilising good time management systems and principles. Learning Objectives This workshop will enable learners...

Frontline Client Service

Customer service comes in many forms – face-to-face, written and on the telephone. While many skills are common, often the first and most regular contact with customers is by telephone. This course will focus on developing strong customer service and phone management...